Refund Policy

Our products are individually handmade, therefore pattern placement and sizing may vary slightly for each product. Your product may not look identical to the images on the website, but they will be very close. Think of it as you have a one of a kind bandana, as they are not all identical due to the handmade nature of our products.

We Do Not accept returns due to change of mind, incorrect sizing, general wear and tear and misreading of the product descriptions and details. Please ensure you measure your puppy or dog's neck and then check our sizing page and sizing chart. We provide approximate neck sizes of our bandanas and also full measurements on our size chart to make it easier for you to choose. If you are ever unsure of sizing please do not hesitate to contact us either via email blackpepperdogwear@gmail.com or send us a direct message through our social platforms Instagram @Black_pepper_dogwear or Facebook @Blackpepperdogwear.

We Do Not accept returns or exchanges unless your product arrives faulty. If you find that your product has arrived faulty we may accept an exchange. Please email us at blackpepperdogwear@gmail.com or direct message us on Instagram @Black_pepper_dogwear or Facebook @Blackpepperdogwear with a detailed explanation and pictures. If your exchange is accepted, you are responsible for the postage costs and proof of postage receipt. We will take care of the postage on sending out the replacement.

Black Pepper Dogwear is not responsible for any damage to our products caused by you or your pet. Please supervise your pet while they are wearing their bandana and never leave the bandana on your pet unsupervised. Black Pepper Dogwear is not responsible for injuries caused to you or your pet from our product.